american cancelled flight booked through agent

American cancelled flight booked through agent update#

Didnt hear back after submitting that request and their website was very confusing to determine the status of my request. I called AA and put in a refund request with them due to them not being able to tell which cancellation occurred first (theirs, or Hoppers). Normally this means I would be entitled to a refund due to the airline cancelling the flight.

American cancelled flight booked through agent update#

Will update if anything is affected by Hopper, but at this point I'd recommend calling AA directly.Įdit: So final update on this, after getting a cancellation notification from Hopper for my request, I discovered the flight itself was cancelled by AA. But the American rep put a waiver on my account so basically I have to take a new flight by december 31st and just pay any difference in price. I dialed American directly and the rep said my flight was cancelled but the hopper app doesn't reflect this. I really hope I don't get stuck paying a cancellation fee.Įdit: So as of the night of 3/30, I haven't gotten word back from Hopper. Would calling AA directly allow me to cancel the flight or do I have to go through Hopper?Īlso, any idea of what cancellation practice is in this case? Its a non-refundable, no change ticket, but again I just want credit or the ability to reschedule the flight.

Just wondering, if this applies to just cancelling online or cancelling in general. I can't cancel the flight on AAs website as its telling me to contact the travel agency I booked with (i.e. Event got cancelled of course, so looking to cancel the trip (really just want to get credit as I will travel once the event is rescheduled).